Two Guys In a Van, LLC

General Policies, SMS Terms, Privacy Policy & Website Terms of Use
Last updated: October 18, 2025

Company: TWOGUYSINAVAN LLC (registered office in Queens, New York)
Email: [email protected]
Phone: (866) 667-2564
Website: http://twoguysinavan.com

General Policies

Who we are. 2GUYSINAVAN LLC (“2 Guys in a Van,” “we,” “us,” “our”) provides residential and commercial plumbing, sewer, and drain-cleaning services and operates 2guysinavan.com.

Purpose of communications. We contact customers to coordinate services (quotes, scheduling, confirmations, technician ETAs, service updates, invoices/receipts) and to share important business notices (e.g., emergency/after-hours availability, weather closures). We may occasionally send promotions or satisfaction surveys.

No sale of personal data. We do not sell your personal information.

Limited sharing. We share information only with trusted service providers (dispatching/messaging platforms, hosting/analytics, payment processors, accounting tools) under contracts that limit use to our instructions, or where required by law.

Your choices. Opt out of marketing texts anytime (see SMS Terms). You can also update your information or preferences by emailing [email protected].

Not a condition of service. Consent to receive SMS is not required to receive our services.

Age limits. Our website and SMS program are not intended for children under 13. If you believe a child under 13 has provided information, contact us and we will remove it.

Third-party links. Our site may link to third-party sites we do not control; review their policies.

Changes. We may update these terms or policies. Changes take effect when posted on 2guysinavan.com.

SMS Terms (A2P Program)

Program description. By opting in, you agree that 2GUYSINAVAN LLC may text you about:

Quotes, scheduling, confirmations, and reminders

Technician assignment, dispatch and ETA updates

Service advisories and job status updates

Invoices/receipts and payment links

Customer satisfaction surveys and occasional promotions

Message frequency varies by your interactions with us.

Opt-in. You can consent via our phone IVR, website forms, work orders, or by replying YES/START to our SMS when prompted. We’ll confirm enrollment by SMS.

Opt-out. Text STOP anytime to unsubscribe from non-essential texts. You’ll receive a confirmation, and we will stop sending further SMS (except messages permitted or required by law, such as critical service notices).

Support / Help. Text HELP for assistance, or contact [email protected] or (866) 667-2564 during business hours.

Rates & carrier disclosures. Message/data rates may apply. Carriers are not liable for delayed or undelivered messages.

Your responsibilities. Keep your contact info current and secure your devices. If you change or recycle your mobile number, please notify us.

Privacy Policy

1) Information We Collect

Identifiers & contact details: name, phone number, email, service address, and project details you provide.

Service & billing details: job history, quotes/estimates, invoices, payments (card data is handled by our payment processor; we don’t store full card numbers).

Website data (logs): IP address, browser type/version, pages viewed, timestamps, diagnostics.

Cookies & pixels: we use cookies and pixels (e.g., from major ad/analytics platforms) to measure site usage and run our own advertising to visitors.

Communications data: records of interactions with our SMS/voice/email systems (e.g., opt-ins, opt-outs, reminders, ETA notices).

2) How We Use Information

To deliver, coordinate, and improve services (quotes, scheduling, dispatch, job completion, invoicing).

To send the communications noted above.

To maintain security, prevent fraud, and meet legal/contractual obligations.

To analyze site performance and run first-party advertising; we do not sell personal information.

3) Cookies & Pixels

Purpose: session management, analytics, advertising.

Your options: adjust browser settings to block/delete cookies; manage ad preferences with major platforms; enable device privacy settings like “Limit Ad Tracking.” Blocking cookies may affect features.

4) Sharing of Information

Service providers: minimal necessary data with vendors (dispatch/messaging, payments, hosting, analytics, accounting) under agreements that restrict use to our instructions.

Legal: we may disclose information to comply with law, court orders, or to protect rights, safety, and security.

Business transfers: in a merger, acquisition, or asset sale, information may transfer as permitted by law.

5) Security (NY SHIELD Act)

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information, consistent with the New York SHIELD Act. If we determine a data breach has occurred, we will notify affected New York residents and applicable authorities as required by New York law.

6) Data Retention

We retain information as needed for operations, accounting/tax, warranties, and legal requirements. When no longer needed, we strive to delete or de-identify it under our retention schedules.

7) Your Rights & Choices

Subject to applicable law, you may request access, correction, or deletion of certain personal information by contacting [email protected]. For SMS, text STOP to opt out; text HELP for help.

Website Terms of Use

Acceptance. By using 2guysinavan.com and participating in our communications (including SMS), you agree to these terms and policies.

Quotes, estimates, and services. Any service work is governed by the specific estimate/work order you approve (pricing, scope, materials, warranty, and any after-hours/emergency fees). Website content is informational and does not by itself create a service agreement.

New York sales tax & capital improvements. Prices may be subject to New York sales tax where applicable. Charges for repairs and maintenance to real property are generally taxable, while qualifying capital improvements are not. If a job qualifies as a capital improvement, we may require a signed Certificate of Capital Improvement (Form ST-124) from the property owner before excluding tax.

Appropriate use. Do not misuse the site or messaging channels (e.g., unlawful, abusive, or disruptive activity). We may suspend access for misuse.

User content (reviews/photos). If you submit reviews, photos, or comments, you grant us a non-exclusive license to display and use them in connection with our services and marketing, consistent with applicable law.

Disclaimers & limitations. The website is provided “as is.” To the fullest extent permitted by law, we disclaim all warranties and are not liable for indirect, incidental, or consequential damages arising from your use of the site or communications.

Governing law & venue (Queens, NY). These terms are governed by the laws of the State of New York. You agree to the exclusive jurisdiction and venue of the state courts located in Queens County, New York, and the federal courts of the U.S. District Court for the Eastern District of New York for any dispute arising from or relating to the site or our communications.

Changes to terms. We may update these Terms of Use at any time. Continued use of the website after changes are posted constitutes acceptance.

Contact

2GUYSINAVAN LLC
Email: [email protected]
Phone: (866) 667-2564
Website: 2guysinavan.com